Unlocking the imaginations of the young and young at heart

Terms & Conditions

Conditions of use

Please read these policies carefully before submitting information on this site. By using this site, you agree to these terms.

Shipping & Delivery

Delivery is free to all UK postcodes. We endeavour to ship all products ordered from us within 24 hours. We use Royal Mail as our courier and you can expect them to deliver within 2 to 5 working days.

Privacy, Security & Payment

We know that security is your top concern when buying online. Your security is a priority and we are committed to protecting your privacy. We use the latest technology to ensure that all your personal and credit card details remain completely confidential. All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted to our payment partner, SagePay, using 128 bit SSL encryption. We will also only use your contact details to communicate directly with, for example, providing details for your order or details of any offers you may be interested in.

We will NEVER sell your personal details to a third party or allow a third party to use your personal details.

Returns & Replacements

KidsIQBooks endeavours to offer the highest quality of products and service. If you are in any way dissatisfied with any of our products, the item can be returned within 28 days of receipt in its original condition and we will provide a full refund. Please remember to obtain a proof of posting and please include all your correspondence details within the parcel. Please note that we can only offer refunds for opened items if they are defective. Except in the case of a defective item, the customer cannot be reimbursed for p&p or returns postage as this is a direct cost. Please print and retain a hard copy of the transaction receipt that will be sent to you via email. Our returns address is:

IQBooks Limited
Unit 2, Little John’s Lane
Reading
RG30 1RA
 
This does not affect your statutory rights as a consumer.

Ordering

Once your order has been submitted, we will notify you via email to confirm receipt of your order. If you do not receive this confirmation email within 12 hours, please email us on sales@kidsiqbooks.co.uk. Should you have a query with regards to your order please email us or use the contact form and we will respond within 2 days. Once we have received your purchase request we will begin to process your order. Please be aware that full payment will be taken from your card when we have accepted your. Your purchase will appear on your statement as WWW.KIDSIQBOOKS.COM READING.

We reserve the right to cancel any orders where product details or product pricing may be incorrect.

Cancelling an Order

If you wish to cancel your order, please email us on sales@kidsiqbooks.co.uk

Cancelling despatched goods:
If the goods have already been despatched we ask you to package them up, in resalable condition and return them to us at your cost. Please be aware that proof of posting is NOT proof of receipt and for this reason we recommend you use a signed-for insured service. We will refund the total amount of money paid by you for the goods, less any postage and packaging costs. We will refund you as soon as possible and in any case within 30 days of us receiving your notification. We will not refund return postage costs for cancelled orders.

Site Content

We endeavour to keep all information on our site both current and accurate, however on occasion this is not always possible and cannot be guaranteed.
Please be aware that the functionality of our site may from time to time be affected or suspended temporarily whilst necessary repairs and updates are completed. We will make every effort to ensure these occasions are as brief and infrequent as possible. We reserve the right the cancel any orders created for products with incorrect pricing information.

Your Account Information

By using this website you accept all responsibility for maintaining the confidentiality of all account details, including password. This may involve restricting access to your computer to prevent unauthorised use of your account, as you will be held responsible for any activity that takes place under your registered account details.
Password confidentiality is of utmost importance, and you should take all necessary steps to ensure that your password remains private to you. Should you suspect that your password has become known, or is likely to become known to any other persons, you must inform us immediately.
By registering as an account holder, you agree that all details you provide remain both correct and true.

Your Conduct

By using www.kidsiqbooks.com or entering into correspondence with KidsIQBooks (IQBooks Limited), you accept full responsibility for all data and electronic communications sent from your computer to us.

This website must not be used for any of the following:
• Fraudulent purposes, or in connection with any unlawful activity.
• To send, use or reuse any material that is offensive, abusive or indecent.
• To send, use or reuse any material that is in breach of copyright, confidence or privacy.
• To send or use correspondence containing or in the nature of viruses, chain letters, mass mailings or spam.

Copyright

 All content on this site including text, graphics, logos, images, and software is the property of IQBooks Limited and its affiliates, and is protected by the UK & International copyright laws.

Governing Laws


These terms & conditions are governed in accordance with the laws of England & Wales